Privacy Policy

Introduction

At Socialytics, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our quantum-powered social intelligence platform.

Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, company name, and password. This information is necessary to provide you with access to our platform and services.

Usage Data

We collect information about how you interact with our platform, including features used, queries executed, dashboards accessed, and agents deployed. This helps us improve our services and provide you with better insights.

Social Data Processing

Our platform processes social media data from connected platforms and public sources. This data is analysed to generate insights, detect trends, and power our autonomous agents. We process this data in accordance with applicable laws and the terms of service of source platforms.

How We Use Your Information

• To provide and maintain our platform services
• To process and analyse social data on your behalf
• To improve and optimise our platform performance
• To communicate with you about your account and our services
• To ensure security and prevent fraud
• To comply with legal obligations

Data Security

We implement enterprise-grade security measures to protect your data, including:

• AES-256 encryption for data at rest and in transit
• Zero-trust architecture with strict access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• GDPR compliance for EU data subjects

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Data retention periods vary by subscription tier. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@socialytics.net.