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Frequently Asked Questions
How do credits work?
Credits are consumed when you perform actions on the platform—running analyses, deploying agents, generating reports, and accessing quantum processing. Your subscription tier determines your monthly credit allocation. You can monitor your usage in the dashboard.
How do I connect my social accounts?
Navigate to Settings → Integrations in your dashboard. Click "Connect" next to any platform you want to add. You'll be guided through the authorisation process. Once connected, data will begin flowing into your command centre.
What is quantum processing?
Quantum processing uses our quantum-classical hybrid architecture to perform complex analyses that would be impossible or impractical with classical computing alone. Features using quantum processing are marked with a quantum badge. Enterprise and Quantum Elite tiers have priority access to quantum resources.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from your account settings. Upgrades take effect immediately with prorated billing. Downgrades apply at your next billing cycle. Enterprise customers should contact their account manager for plan changes.
How do I set up autonomous agents?
Go to the Agents section in your dashboard and click "Create Agent". Choose from pre-configured agent templates or build a custom agent. Define your monitoring criteria, alert thresholds, and any automated actions. Agents begin working immediately once deployed.
Still need help?
Our support team is available to help you with any questions or issues. Response times vary by subscription tier.